Contact

Your Questions. Answered.

お問い合わせ

当社へのお問い合わせは下記電話番号でお受けいたしております。


電話番号: 0977-85-3168
ファックス: 0977-85-3797

〒879-5102 大分県由布市湯布院町川上3037-6

営業時間:AM 11:00~PM 18:00 定休日:火曜日


店舗(湯の坪通り)につきましては定休日なしで営業いたしております。
店舗直通電話:0977-85-2203

よくあるご質問

Where can I find my Purchase Code?

Every item purchased on Envato Market has a unique code, called a purchase code.
A purchase code is used by authors to verify you have purchased a licence for the item. The purchase code may be required to access an author’s support site (if support is offered) or to enable automatic updates.

Forum Comments by Envato Staff & Moderators

Envato is extremely fortunate to have a huge community with highly engaged users. Part of our community’s time on Envato Market is spent within our forums, our common grounds for communication. In order to clarify the different roles and responsibilities of the various people and roles that post in our forums we hope you find the following information useful.

How Do I Get Support For An Item I've Purchased?

Authors who are designers, developers and creatives from all over the globe are responsible for the work you see on Envato Market. Authors are not obligated to provide support, however most do. You will know if an author provides support, simply by viewing the “Support” tab on the item page.

Which Author Payment Option Do I Choose?

As an Envato Market author you need to select the most appropriate payment method in order to receive your earnings.
Each payment method and provider may have restrictions regarding which countries they pay to, for legal and / or commercial reasons.

Historical Payment Rates

Over the years Envato Market has changed fees & rates several times – always in favour of our authoring community! If you have been selling files for some time, these rates may apply to you. If you are a new author, you should review our Current Rates or read about our author program If you are interested in Selling Your Work.

An Author’s Introduction to Envato Market

Becoming an author on Envato Market carries certain legal implications. Everything you sell must be your own original content. If you use any assets that are owned by someone else, you must have a license that grants you permission to use and resell them.

Buyers Guide to YouTube Content ID & Copyright Notices

Content ID is a popular digital fingerprinting system that content creators can use to easily identify and manage their copyrighted content on YouTube. Videos uploaded to YouTube are compared against audio and video files registered with Content ID by content owners, looking for any matches.

Forum and Community Rules

Envato takes great pride in it’s global and thriving community! They're part of what makes the Envato Market sites fun and friendly. The forum rules and guidelines focus on mutual respect.
All users who wish to participate or give feedback are invited to do so.

Subscribe

Join Over 1000+ People